{"id":7778,"date":"2026-03-04T03:47:12","date_gmt":"2026-03-04T03:47:12","guid":{"rendered":"https:\/\/hallosumedang.com\/?p=7778"},"modified":"2026-03-04T03:47:19","modified_gmt":"2026-03-04T03:47:19","slug":"kolaborasi-sleekflow-dan-miitel-hadirkan-solusi-terintegrasi-untuk-optimalkan-after-sales","status":"publish","type":"post","link":"https:\/\/hallosumedang.com\/index.php\/2026\/03\/04\/kolaborasi-sleekflow-dan-miitel-hadirkan-solusi-terintegrasi-untuk-optimalkan-after-sales\/","title":{"rendered":"Kolaborasi SleekFlow dan MiiTel: Hadirkan Solusi Terintegrasi untuk Optimalkan After Sales"},"content":{"rendered":"\n

Jakarta, 2 Maret 2026<\/strong> \u2013 SleekFlow<\/a> dan MiiTel<\/a> berkolaborasi menggelar iftar gathering <\/em>sekaligus live demo eksklusif bertajuk \u201cStreamlining After Sales Operations\u201d<\/em><\/strong> pada Rabu, 25 Februari 2026, di Manzo, Jakarta.<\/p>\n\n\n\n

Acara ini mempertemukan para pemimpin dan tim after sales<\/em><\/a> dari berbagai industri untuk membahas bagaimana integrasi omnichannel chat<\/em> dan call intelligence<\/em> dapat meningkatkan efisiensi operasional sekaligus kualitas pengalaman pelanggan.<\/p>\n\n\n\n

Momentum ini menjadi semakin relevan karena berlangsung di tengah Ramadan, periode di mana volume customer service<\/em> di berbagai sektor cenderung meningkat signifikan. Saat volume meningkat, kelemahan sistem akan semakin terlihat, khususnya transisi dari chat<\/em> ke call<\/em> yang seringkali tidak mulus.<\/p>\n\n\n\n

Pada praktiknya, pelanggan umumnya memulai percakapan melalui chat<\/em> karena dianggap praktis. Namun, ketika isu menjadi lebih kompleks, seperti komplain produk, refund<\/em>, atau kendala teknis, pelanggan membutuhkan interaksi via telepon untuk mendapatkan layanan yang lebih cepat dan jelas.<\/p>\n\n\n\n

Meski demikian, banyak perusahaan belum menggunakan sistem chat<\/em> dan call<\/em> yang terintegrasi, sehingga agent harus berpindah-pindah platform, konteks percakapan hilang, dan pelanggan harus mengulang kembali cerita mereka.<\/p>\n\n\n\n

Melalui sesi ini, SleekFlow dan MiiTel memperkenalkan dan mendemonstrasikan secara langsung solusi terintegrasi yang memungkinkan agent beralih dari chat ke voice call dalam sesi yang sama, tanpa kehilangan histori percakapan.<\/p>\n\n\n\n

Dengan integrasi WhatsApp Business Call dan MiiTel<\/a>, ketika pelanggan membutuhkan bantuan via panggilan, sistem secara otomatis menyediakan opsi panggilan dalam percakapan tersebut, sehingga transisi dapat dilakukan secara instan. Pendekatan ini menghilangkan hambatan bagi pelanggan sekaligus menghemat waktu berharga bagi agent.<\/p>\n\n\n\n

Selain memastikan transisi chat<\/em> ke call<\/em> berjalan mulus, sesi ini juga menyoroti pentingnya visibilitas dan kontrol kualitas secara real-time<\/em>. Melalui integrasi dengan MiiTel, supervisor dan manajer dapat melakukan live monitoring<\/em> terhadap percakapan yang sedang berlangsung, memberikan arahan langsung kepada agent melalui fitur whispering <\/em>tanpa terdengar oleh pelanggan, hingga bergabung ke dalam panggilan jika diperlukan.<\/p>\n\n\n\n

Kemampuan ini memungkinkan tim after sales<\/em> tidak hanya bereaksi setelah masalah terjadi, tetapi melakukan intervensi saat itu juga. Dengan dukungan real-time<\/em>, kualitas layanan dapat dijaga secara konsisten, risiko miskomunikasi dapat ditekan, dan proses penyelesaian masalah menjadi lebih cepat dan terkontrol, terutama di periode dengan volume tinggi seperti Ramadan.<\/p>\n\n\n\n

Dengan integrasi ini, peserta juga diperlihatkan bagaimana dokumentasi percakapan, transkrip otomatis, serta AI-powered summary<\/em> dapat memberikan insight<\/em> yang lebih dalam bagi tim dan manajemen.<\/p>\n\n\n\n

Dengan analisis berbasis data, percakapan tidak lagi berhenti sebagai interaksi layanan, melainkan menjadi sumber informasi strategis untuk meningkatkan kualitas layanan, mempercepat resolusi, dan memperkuat retensi pelanggan.<\/p>\n\n\n\n

Acara ini dihadiri oleh berbagai perusahaan, termasuk Motul, Lion Parcel, JPX Helmet, Elig Indonesia, GetFound, HealthyGo, Trans Food and Beverage, Blum, TOTO, Cellini, dan Soundlife. Kehadiran para brand<\/em> tersebut mencerminkan tingginya kebutuhan industri terhadap solusi komunikasi yang terintegrasi, terutama bagi tim after sales<\/em> di sektor Home & Living, Electronics, Automotive, dan Logistics.<\/p>\n\n\n\n

Melalui kolaborasi ini, SleekFlow dan MiiTel menegaskan komitmennya dalam menghadirkan solusi end-to-end<\/em> yang tidak hanya menghubungkan kanal komunikasi, tetapi juga menghubungkan konteks, insight,<\/em> dan keputusan bisnis dalam satu ekosistem yang seamless.<\/em><\/p>\n\n\n\n

Tertarik mengeksplorasi solusi MiiTel untuk tim bisnis Anda? Klik di sini <\/a>untuk dapatkan demo gratis sekarang juga!<\/p>\n\n\n\n

About RevComm<\/strong><\/h3>\n\n\n\n

Berangkat dari visi \u201cReinventing communication to create a society where people think of others,\u201d RevComm adalah perusahaan yang mengoptimalkan teknologi Voice dan AI untuk mengatasi masalah komunikasi dalam bisnis.<\/p>\n\n\n\n

Melalui produk seperti \u201cMiiTel Phone\u201d untuk analisis percakapan telepon dan \u201cMiiTel Meetings\u201d untuk analisis online dan offline meeting, kami mewujudkan big data dari setiap komunikasi suara.<\/p>\n\n\n\n

RevComm menjadi salah satu perusahaan teknologi Jepang dengan pertumbuhan tercepat. Dalam lima tahun, RevComm menjadi unicorn dan meraih berbagai penghargaan: Forbes Japan\u2019s Startup of the Year, Google for Startups, AWS Summit, Mizuho Innovation Award, Japan Venture Awards, dan menjadi satu-satunya perusahaan Asia dalam daftar Forbes AI 50 2023.<\/p>\n\n\n\n

Kunjungi website kami di www.miitel.id<\/p>\n\n\n\n

Press Release ini juga sudah tayang di VRITIMES<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Jakarta, 2 Maret 2026 \u2013 SleekFlow dan MiiTel berkolaborasi menggelar iftar gathering sekaligus live demo…<\/p>\n","protected":false},"author":3,"featured_media":7779,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"yes","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[1044],"tags":[],"newstopic":[],"class_list":["post-7778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi"],"yoast_head":"\nKolaborasi SleekFlow dan MiiTel: Hadirkan Solusi Terintegrasi untuk Optimalkan After Sales - hallosumedang.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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